Privacy Policy

Last Updated: June 2026

At Suryavanshi, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, contact us, make an enquiry, place an order, book an appointment, or interact with us online or offline.

By using our website or sharing your information with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

• Name
• Mobile Number
• Email Address
• Billing and Shipping Address
• Appointment Details
• Order Details
• Payment Related Information
• Product Preferences
• Customisation Requests
• Information shared through forms, WhatsApp, email, phone calls or in-store visits

KYC and Identification Information for High-Value Purchases

For purchases, invoices, or transactions above the value prescribed under applicable Indian laws and regulations, including purchases above ₹2,00,000, we may be required to collect and verify certain identification details for billing, tax, accounting, and regulatory compliance purposes.

• PAN Card Details
• Aadhaar Card Details (where applicable)
• Government-Issued Identity Proof
• Address Proof
• Other information required for legal compliance

Transaction and Order Information

• Products Viewed or Purchased
• Order Value
• Payment Status
• Delivery Details
• Invoice and Billing Information
• Returns, Exchanges and Service Requests

Website and Technical Information

• IP Address
• Browser Type
• Device Type
• Pages Visited
• Time Spent on Website
• Referral Source
• Cookies and Similar Tracking Data

2. How We Use Your Information

• Respond to enquiries and customer requests
• Process orders, payments, deliveries, returns and exchanges
• Schedule appointments or store visits
• Provide product recommendations and customised services
• Communicate order updates and promotional offers
• Improve our website and customer experience
• Prevent fraud and unauthorised transactions
• Comply with legal and regulatory requirements
• Maintain internal business records

3. Consent

By sharing your personal information with us, you consent to the collection and use of your information as described in this Privacy Policy.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and support marketing activities.

5. Sharing of Information

We do not sell or rent your personal information.

We may share information with:

• Payment Gateway Providers
• Delivery and Logistics Partners
• Technology Service Providers
• Marketing and Communication Platforms
• Analytics Providers
• Professional Advisors and Auditors
• Government and Regulatory Authorities where legally required

6. Payment Information

Payments made through our website may be processed by third-party payment gateways. We do not store sensitive payment information such as card numbers, CVV, banking passwords, or UPI PINs.

7. Data Security

We take reasonable technical, administrative, and physical measures to protect your personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

8. Data Retention

We retain personal information only for as long as necessary to fulfil legal, operational, accounting, taxation, audit, and customer service requirements.

9. Marketing Communications

With your consent, we may send updates about collections, offers, promotions, events, and other communications through email, SMS, WhatsApp, and phone calls.

10. Your Rights

• Access your personal information
• Correct inaccurate information
• Withdraw consent where applicable
• Request deletion of information
• Raise a grievance regarding data handling

11. Children's Privacy

Our website and services are not specifically directed at children. We do not knowingly collect personal information from children without appropriate parental consent.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or website functionality.

14. Contact Us

15. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in relation to this Privacy Policy shall be subject to the jurisdiction of the courts in Jaipur, Rajasthan.