Return & Refund Policy

Last Updated: 07/06/2026

At Suryavanshi, every product is carefully checked before sale or dispatch. This Return and Refund Policy explains the conditions under which products may be returned, exchanged, repaired, cancelled, or refunded.

By purchasing from Suryavanshi, you agree to this policy.

1. General Return Policy

Due to the high-value, delicate, personal, and often customised nature of jewellery, all return, refund, exchange, and cancellation requests are subject to inspection and approval by Suryavanshi.

A product will be accepted for return or exchange only if it satisfies the conditions mentioned in this policy.

2. Return Request Timeline

For eligible products, return or exchange requests must be raised within 7 days from the date of delivery or purchase unless a different timeline is specifically communicated at the time of sale.

For damaged, incorrect, incomplete, or defective products, customers must inform us within 48 hours of delivery or purchase.

3. Conditions for Return or Exchange

To be eligible for return or exchange, the product must be:

• Unused
• Unworn
• Undamaged
• Unaltered
• In Original Condition
• With Original Invoice
• With Original Packaging
• With Original Tags & Labels
• With Certificates & Warranty Cards
• With Complimentary Items (if any)

Products returned without original invoice, certificates, tags, or packaging may not be accepted.

4. Non-Returnable and Non-Refundable Products

The following products are generally not eligible for return, refund, or exchange:

• Customised Jewellery
• Made-to-Order Jewellery
• Personalised Jewellery
• Engraved Products
• Resized Products
• Altered Products
• Products Made as per Customer Specifications
• Specially Sourced Products
• Bridal or High-Value Custom Pieces
• Products Purchased During Sale or Clearance Events
• Products Showing Signs of Use
• Products Damaged by Mishandling
• Gold Coins
• Silver Coins
• Loose Stones
• Gift Cards
• Store Credits

5. Manufacturing Defects

If you believe the product has a manufacturing defect, please contact us within 48 hours of delivery or purchase.

You may be required to provide:

• Invoice or Order Details
• Clear Product Photos
• Product Videos
• Packaging Photos
• Description of the Issue
• Certificate Copies (if applicable)

If a genuine manufacturing defect is confirmed, we may offer:

• Repair
• Replacement
• Exchange
• Store Credit
• Refund (where applicable)

Damage caused by wear and tear, accidents, water, chemicals, misuse, or unauthorized repairs will not be treated as a manufacturing defect.

6. Damaged, Incorrect or Incomplete Product Received

If you receive a damaged, incorrect, or incomplete product, contact us within 48 hours of delivery.

Do not use, alter, repair, or remove tags from the product before inspection.

7. Refunds

Refunds, where approved, will be processed only after the returned product has been received and inspected by Suryavanshi.

Approved refunds may be processed through:

• Original Payment Method
• Bank Transfer
• Any Other Approved Method

Refund timelines may vary depending on banking and payment gateway processes.

The following may not be refundable:

• Shipping Charges
• Payment Gateway Charges
• Making Charges
• Customisation Charges
• Engraving Charges
• Resizing Charges
• Certification Charges
• Taxes and Statutory Charges

8. Exchanges and Store Credit

In certain cases, Suryavanshi may offer exchange or store credit instead of a refund.

Store credit may be used for future purchases and may be subject to validity and usage conditions.

9. Cancellation Policy

Cancellation requests must be submitted as early as possible after placing the order.

Orders may not be cancelled once they have been:

• Packed
• Shipped
• Customised
• Resized
• Engraved
• Altered
• Moved into Production
• Specially Sourced

Cancellation requests remain subject to approval by Suryavanshi.

10. Return Shipping

Customers must not return products without receiving approval and return instructions from Suryavanshi.

Return shipping charges may be borne by the customer unless the return is due to:

• Confirmed Manufacturing Defect
• Incorrect Product Delivered
• Error by Suryavanshi

11. Repairs and Services

Products may be accepted for repair, resizing, polishing, stone tightening, or other services depending on inspection and product condition.

Repair or service charges may apply and will be communicated before work begins.

12. Price Fluctuations

Jewellery prices may fluctuate due to changes in:

• Gold Rates
• Diamond Rates
• Gemstone Rates
• Making Charges
• Taxes
• Market Conditions

Any approved refund, exchange, store credit, buyback, or upgrade may be calculated as per the prevailing company policy.

13. How to Raise a Request

Please include your invoice number, product details, reason for the request, and clear photos/videos where applicable.

14. Final Decision

All return, refund, exchange, cancellation, and repair requests are subject to verification, inspection, and approval by Suryavanshi.

Suryavanshi reserves the right to reject any request that does not comply with this policy or appears fraudulent, delayed, misused, or inconsistent with the product condition.