Terms & Conditions

Last Updated: 07/06/2026

Welcome to Suryavanshi. These Terms and Conditions govern your use of our website, products, services, appointments, online enquiries, purchases, payments, and any interaction with us online or offline.

By accessing our website, placing an enquiry, booking an appointment, or purchasing from us, you agree to these Terms and Conditions.

1. Business Information

Legal Business Name: SURYAVANSHI GEMS AND JEWELLERY PRIVATE LIMITED
Brand Name: Suryavanshi
Registered Address: SB-155 A, Sawai Mansingh Road, Tonk Road, Lalkothi, Jaipur, Rajasthan 302015
GSTIN: 08AANCS9105J1ZW
Email: info@suryavanshi.net
Phone: +91 83025 81569
Website: www.suryavanshi.net

2. Website Use

You agree to use this website only for lawful purposes. You must not misuse the website, interfere with its operation, attempt unauthorized access, copy content without permission, or use the website in any way that may harm Suryavanshi, its customers, or third parties.

3. Product Information

We make reasonable efforts to ensure that product details, images, prices, descriptions, weights, sizes, materials, gemstones, diamonds, colours, and other information displayed on the website are accurate.

However, jewellery is a handcrafted and high-value product category. Slight variations may occur in:

Gold Weight
Diamond or Gemstone Weight
Colour and Finish
Stone Appearance
Design Detailing
Handcrafted Workmanship
Product Photography due to lighting and screen settings

Such minor variations shall not be treated as defects.

4. Pricing

Prevailing Gold, Diamond and Gemstone Rates
Metal Weight
Stone Weight
Making Charges
Design Complexity
Wastage
Certification
Taxes
Customisation Requirements

The final price will be confirmed before order acceptance or invoice generation.

5. Order Acceptance

An order is considered confirmed only after:

Customer Details Verification
Product Availability Confirmation
Payment or Advance Payment Received
KYC Requirements Completed (where applicable)
Order Acceptance Confirmed by Suryavanshi

Suryavanshi reserves the right to accept, reject, modify, or cancel any order due to product unavailability, pricing errors, payment issues, suspicious transactions, compliance requirements, or other valid business reasons.

6. Customised, Personalised and Made-to-Order Jewellery

For customised products, customers are responsible for confirming:

Design
Size
Metal
Diamond or Gemstone Selection
Engraving
Finish
Budget
Delivery Timeline

Once production begins, customised or personalised products generally cannot be cancelled, returned, exchanged, or refunded except in case of a confirmed manufacturing defect.

7. Payments

We may accept payments through approved methods including payment gateways, UPI, bank transfers, cards, cash, or other accepted payment modes.

Orders may require full payment, partial payment, or advance payment before processing.

8. PAN, Aadhaar and KYC Requirements

For transactions above the value prescribed under applicable laws, including purchases above ₹2,00,000, customers may be required to provide PAN Card details, Aadhaar details (where applicable), identity proof, address proof, or other supporting documents.

9. Certificates, Hallmarking and Product Authenticity

Products may be accompanied by invoices, hallmarking details, gemstone certificates, valuation documents, or authenticity-related documents where applicable.

Customers are advised to preserve invoices, certificates, warranty cards, tags, and packaging for future service requests.

10. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy. Delivery timelines are estimates and may vary due to production requirements, logistics delays, public holidays, weather conditions, security checks, or circumstances beyond our control.

11. Returns, Refunds, Exchanges and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our Return and Refund Policy.

12. Jewellery Care

Damage caused by wear and tear, mishandling, impact, perfume, chemicals, water exposure, improper storage, unauthorized repair, or negligence shall not be treated as a manufacturing defect.

13. Intellectual Property

All content on this website including product images, designs, logos, photographs, videos, text, graphics, layout, and brand elements belongs to Suryavanshi or its licensors.

No content may be copied, reproduced, modified, distributed, or commercially exploited without written permission.

14. Limitation of Liability

To the maximum extent permitted by law, Suryavanshi shall not be liable for indirect, incidental, consequential, special, or financial losses arising from website use, product purchases, service delays, third-party failures, or inability to access the website.

15. Third-Party Services

Our website may use third-party services including payment gateways, logistics providers, hosting services, analytics platforms, and communication tools.

Suryavanshi is not responsible for acts, delays, downtime, or policies of third-party service providers.