Shipping Policy

Last Updated: 07/06/2026

This Shipping Policy explains how Suryavanshi processes, ships, and delivers orders placed through our website, online channels, store, or other approved methods.

By placing an order with us, you agree to this Shipping Policy.

1. Shipping Locations

We may offer shipping to selected locations within India and, where applicable, selected international locations.

Shipping availability depends on:

• Product Type
• Order Value
• Customer Location
• Logistics Partner Serviceability
• Insurance Availability
• Legal or Regulatory Requirements

If your location is not serviceable, our team will contact you to discuss available options.

2. Order Processing

Orders are processed after:

• Order Confirmation
• Payment Verification
• Product Availability Confirmation
• Billing Details Confirmation
• KYC Verification (where applicable)
• Completion of Customisation, Resizing, Engraving, or Production

For high-value transactions, we may require PAN Card details, Aadhaar details (where applicable), identity proof, address proof, or other supporting documents before dispatch.

3. Delivery Timelines

Delivery timelines may vary depending on:

• Product Availability
• Customisation Requirements
• Resizing or Engraving
• Manufacturing Time
• Payment Verification
• KYC Verification
• Customer Location
• Logistics Partner Timelines
• Public Holidays
• Weather Conditions
• Security Checks
• Unforeseen Delays

Ready-to-ship products may be dispatched sooner, while customised or made-to-order products may require additional time.

Any delivery timeline shared by Suryavanshi is an estimate and not a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be communicated during checkout or order confirmation.

Shipping charges may vary based on:

• Order Value
• Delivery Location
• Product Type
• Insurance Requirements
• Special Handling Requirements

5. Secure and Insured Shipping

Due to the high-value nature of jewellery, certain orders may be shipped through secure, insured, or specialised logistics partners.

For security reasons, shipment details may only be shared with the customer or authorised recipient.

High-value orders may require additional verification before dispatch or delivery.

6. Order Tracking

Once dispatched, tracking details may be shared via:

• Email
• SMS
• WhatsApp
• Phone Call
• Other Approved Communication Channels

Tracking updates are provided by logistics partners. Suryavanshi is not responsible for delays, technical errors, or incorrect updates from third-party logistics providers.

7. Delivery Verification

At the time of delivery, customers or authorised recipients may be required to provide:

• Valid Identity Proof
• Order Confirmation
• OTP Verification
• Signature Confirmation
• Other Verification Requested by Logistics Partners

Please ensure that the delivery address and contact number provided are accurate and complete.

Suryavanshi shall not be responsible for failed or delayed deliveries due to incorrect information or recipient unavailability.

8. Failed Delivery

If delivery fails due to customer-related reasons such as:

• Customer Unavailability
• Incorrect Address
• Refusal to Accept Delivery
• Failure to Provide Verification
• Incomplete Information

The shipment may be returned to Suryavanshi and additional shipping charges may apply for re-dispatch.

9. Damaged or Tampered Package

Customers are advised to inspect the package carefully at the time of delivery.

If the package appears damaged, opened, tampered with, or suspicious:

• Do Not Accept Delivery
• Contact Suryavanshi Immediately

If an issue is discovered after delivery, customers must notify us within 48 hours and provide:

• Order or Invoice Details
• Photos of the Outer Package
• Photos and Videos of the Product
• Description of the Issue

10. Delays Beyond Our Control

Suryavanshi shall not be liable for delays caused by:

• Weather Conditions
• Natural Disasters
• Government Restrictions
• Lockdowns
• Strikes
• Customs Delays
• Public Holidays
• Logistics Issues
• Payment Verification Delays
• KYC Verification Delays
• Incorrect Customer Information

We will make reasonable efforts to keep customers informed about significant delays.

11. International Shipping

Where international shipping is available, customers may be responsible for:

• Customs Duties
• Import Taxes
• Clearance Charges
• Documentation Fees
• Destination Country Charges

Suryavanshi is not responsible for delays, duties, restrictions, seizures, or charges imposed by foreign authorities.

12. Store Pickup

Where available, customers may choose store pickup.

The following may be required:

• Original Invoice
• Order Confirmation
• Valid Identity Proof
• Payment Confirmation
• KYC Documents (where applicable)

Suryavanshi reserves the right to refuse handover if required verification is incomplete.

13. Contact Us