Privacy policy

Privacy Policy

At Suryavanshi, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, contact us, make an enquiry, place an order, book an appointment, or interact with us online or offline.

By using our website or sharing your information with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

This may include:

  • Name

  • Mobile number

  • Email address

  • Billing and shipping address

  • Appointment details

  • Order details

  • Payment-related information

  • Product preferences

  • Customisation requests

  • Any information you share through forms, WhatsApp, email, phone calls, or in-store visits

KYC and Identification Information for High-Value Purchases

For purchases, invoices, or transactions above the value prescribed under applicable Indian laws and regulations, including purchases above ₹2,00,000, we may be required to collect and verify certain identification details for billing, tax, accounting, and regulatory compliance purposes.

This may include:

  • PAN Card details

  • Aadhaar Card details, where applicable

  • Government-issued identity proof

  • Address proof

  • Any other information required for invoice generation, taxation, audit, anti-money laundering compliance, or legal reporting obligations

This information is collected only where required or permitted by law and is used for purposes such as:

  • Generating accurate bills and invoices

  • Complying with tax and accounting requirements

  • Verifying customer identity for high-value transactions

  • Maintaining legally required business records

  • Responding to lawful requests from government, tax, regulatory, or law enforcement authorities

We do not use PAN, Aadhaar, or other identification documents for marketing purposes. Such information is handled with additional care and is shared only with authorised personnel, professional advisors, service providers, or authorities where required for legal, tax, accounting, audit, or regulatory purposes.

Transaction and Order Information

When you make a purchase or enquiry, we may collect details such as:

  • Products viewed or purchased

  • Order value

  • Payment status

  • Delivery details

  • Invoice and billing information

  • Return, exchange, or service-related requests

Website and Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the website

  • Referral source

  • Cookies and similar tracking data

2. How We Use Your Information

We use your information for the following purposes:

  • To respond to enquiries and customer requests

  • To process orders, payments, deliveries, returns, and exchanges

  • To schedule appointments or store visits

  • To provide product recommendations and customised services

  • To communicate order updates, offers, promotions, and new launches

  • To improve our website, products, services, and customer experience

  • To prevent fraud, misuse, or unauthorised transactions

  • To comply with legal, tax, accounting, audit, anti-money laundering, and regulatory requirements

  • To maintain internal business records

We only collect and use personal information for lawful and necessary business purposes.

3. Consent

By sharing your personal information with us, you consent to the collection and use of your information as described in this Privacy Policy.

You may choose not to provide certain information. However, this may limit our ability to provide specific services, process orders, respond to enquiries, generate invoices, or complete transactions.

You may withdraw your consent for marketing communications at any time by contacting us using the details provided below.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and support marketing activities.

Cookies help us understand how visitors use our website so we can improve functionality, content, and performance.

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

  • Payment gateway providers

  • Delivery and logistics partners

  • Website hosting and technology service providers

  • Marketing and communication service providers

  • Analytics providers

  • Professional advisors, auditors, or consultants

  • Government authorities, courts, regulators, tax departments, or law enforcement agencies, where legally required

Such third parties are expected to handle your information securely and only for the purpose for which it was shared.

6. Payment Information

Payments made through our website may be processed by third-party payment gateways. We do not store sensitive payment information such as full card numbers, CVV, banking passwords, or UPI PINs on our servers.

Payment-related data is handled by secure and authorised payment service providers in accordance with applicable laws and security standards.

7. Data Security

We take reasonable technical, administrative, and physical measures to protect your personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

Identification documents and sensitive KYC details, such as PAN Card and Aadhaar Card information, are handled with restricted access and additional care to prevent unauthorised access, misuse, or disclosure.

However, no method of online transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes mentioned in this Privacy Policy, including order processing, customer service, legal compliance, accounting, taxation, audit, dispute resolution, and business records.

KYC, invoice, tax, and transaction-related records may be retained for the period required under applicable tax, accounting, audit, anti-money laundering, and regulatory laws.

When information is no longer required, we may delete, anonymise, or securely store it in accordance with applicable laws.

9. Marketing Communications

With your consent, we may send you updates about new collections, offers, events, promotions, and other brand communications through email, SMS, WhatsApp, phone calls, or other channels.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option, where available.

Please note that even if you opt out of marketing messages, we may still send service-related communications such as order updates, payment confirmations, delivery information, invoice-related communication, or important account-related notices.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you

  • Correct or update inaccurate information

  • Withdraw consent for certain types of processing

  • Request deletion of your personal information, where applicable

  • Raise a grievance regarding the handling of your personal information

To exercise your rights, please contact us using the contact details mentioned below.

11. Children's Privacy

Our website and services are intended for general users and are not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

If we become aware that we have collected personal information from a child without proper consent, we will take reasonable steps to delete such information.

12. Links to Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of such third-party websites.

We encourage you to read the privacy policies of any third-party websites you visit.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or data practices.

The updated Privacy Policy will be posted on this page with the revised "Last Updated" date. We encourage you to review this page periodically.

14. Contact Us

Suryavanshi
SB-155 A, Sawai Mansingh Road,
Tonk Road, Lalkothi, Jaipur, Rajasthan – 302015

Email: info@suryavanshi.net
Phone: +91 83025 81569
Website: www.suryavanshi.net

Grievance Contact

Email: info@suryavanshi.net
Phone: +91 83025 81569

15. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in relation to this Privacy Policy shall be subject to the jurisdiction of the courts in Jaipur, Rajasthan, unless otherwise required by applicable law.